FAQs

General

What counts as an ugly sweater?

An over-the-top holiday sweater covered in appliqués, knitted cartoon figures, beads, bells, buttons or sequins. The more, the better.

Are your sweaters used?

Yes. Our vintage ugly sweaters are secondhand, so some show light wear. Every sweater is washed and restored before it ships: we remove pills, lint and snags so it arrives contest-ready. If a sweater has a major flaw or noticeable wear, we discount it and describe the flaw next to the photo.

Do you have this sweater in another size, or more than one?

Usually not. Most of our vintage sweaters are one of a kind. We occasionally have a matching sweater in another size; search the design name to check.

How do I contact you?

Call (847) 962-5500 or email UglySweaterStore@gmail.com. We're based in St. Louis, Missouri. You can also find us on Facebook.

Shipping

How fast do you ship?

We ship every day the U.S. Post Office is open, and your order leaves within 24–48 hours of payment. During the holidays the postal service runs slower, so order early. We can't control USPS delivery times.

How long will delivery take?

Choose your shipping method at checkout. For overnight or guaranteed delivery, call or email us before you order.

  • Domestic USPS Priority: 3–5 business days, with tracking
  • Domestic USPS Express: 1–2 business days, with tracking
  • International USPS Priority: 6–10 business days, no tracking
  • International USPS Express: 3–5 business days, with tracking

Only domestic USPS Express is guaranteed. We can't refund USPS Priority or International Express packages that arrive after the estimated time.

Do you ship internationally?

Yes, we ship worldwide. To estimate the cost, use the USPS price calculator: ship from ZIP code 63112, choose "package," and enter 2 lbs per sweater.

Do I get a tracking number?

Every U.S. order gets a USPS tracking number by email when it ships. International Priority packages get a customs number that confirms the package left the U.S. and entered your country. International Express packages are tracked all the way to delivery.

Do you ship over the holidays?

Yes, every day the post office is open.

Pricing

How do you price your sweaters?

The uglier the sweater, the higher the price. Sweaters with heavy wear or major flaws are discounted, and the flaw is described next to the photo.

Returns & cancellations

Do you accept returns?

No. All sales are final, and we don't refund or exchange for sizing. Please check the measurements and our sizing guide before you buy. If there's a different problem with your sweater, contact us and we may be able to offer an exchange.

Can I cancel my order?

Only if it hasn't shipped yet, so contact us fast. We'll refund the order minus the card processing fee and a $1.00 cancellation fee.